Refund policy

Returns 
Our online returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within ten working days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund ten working days after e-mail notification of a refund please contact your bank or credit card company. There is often some processing time before a refund is posted. 
If you have done all of this and you still have not received your refund, please contact us at info@effiemclean.com. 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are faulty or damaged. If you need to exchange an item, for the same item, please send us an email at info@effiemclean.com or pop into the shop and see us. 

Shipping 
To return your product, please pop into the shop or post your item(s) to: Effie McLean, 3 Market Street, Sandwich, CT13 9DA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be refunded. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 Last updated: 23/11/22